General FAQs

  • The best way to get a project started is to use our online design and shopping tool, or fill out our quote request form if you need something more tailored.

  • Client hours are Mon - Fri 11am - 5pm. We also offer delivery and shipping options. We close for all major holidays.

  • We accept check, cash, and all major credit cards. We accept American Express. We send invoices via PayPal, and collect payments in-shop via Square.

  • We require payment in full to get a project started, if you need other arrangements, just reach out. It never hurts to ask :).

  • Honestly, we miss A LOT of calls. The best way to submit a project is our project request form on our contact page. If you are checking on the status of an order, simply reply to any of the emails we’ve sent or email us directly at info@cedarcityprint.com

Screen Printing FAQs

  • Yes. Our minimum order is 24 pieces for one color designs, and 12 pieces per additional color. Specialty printing processes, inks, and oversized designs may have larger quantity requirements.

  • It’s a cringy term, but Yes, we do have a preferred pricing sheet for high volume clients looking to contract out screen print orders. We accept new clients on a case by case basis. Please email us if interested.

  • Absolutely, if there is time on the calendar, we will do everything we can to help out in a pinch. Please note that rush fees may be applicable.

  • We highly prefer to not print on customer supplied garments for many reasons. We have access to just about every blank brand available. The brands we use are accountable to print shops, and wouldn’t be in business very long if they didn’t make really great, printable garments.

  • We mix inks custom every day. As a matter of fact, we custom mix ink for most orders that aren’t black or white ink. If you have a specific color need, please include this in your artwork files, or provide your Pantone PMS colors in your project details. We use the Pantone Solid Coated guide for plastisol inks, and the Pantone Solid Uncoated guide for waterbased & discharge colors.

  • Heck yeah. It’s a specialty of ours actually.

  • We do not offer print samples. Sample prints are not time or cost effective. We do send virtual proofs before going into production. If you absolutely want samples before a production run, we recommend placing a smaller initial order.

  • If you need an exact quantity of garments, we highly recommend ordering a few extra. Damages do occur in both the manufacturing, and printing processes. We really strive to make sure orders are 100% every time, however, accidents happen every day. Orders may have up to 5% under run.

  • Vector files such as .ai format are highly preferred, however, we can work with most files as long as they are high resolution. In some cases, we may have to upscale the artwork, or potentially recreate it if the file quality is too low.

  • Typical print dimensions are 10-12” wide on full front prints, and 12-14” wide on back prints. Left chest logos are typically 3.5”-5”. With that said, we can screen print images as large as 18”x23”.

  • We are a pretty well rounded shop. We utilize a healthy mix of plastisol, waterbased, and discharge inks. We choose the ink that is going to produce the best result for each project.

  • We do not charge setup fees. It’s silly. The cost of setting up a job is included in our pricing.

  • We truly strive to be fast. We know you want your products as quickly as possible. Our standard turnaround time is 7-10 business days from the time that a quote is approved and the deposit is paid. During peak times, turnaround times can reach 3 weeks. If you have a specific due date, please include that on your project submission and we will let you know if we can accommodate the order.

  • Most of our clients do actually. If you need help with your designs, we do offer some graphic design services in house. We also have a network of artists and graphic designers that may be able to help with your project.

  • Short answer, no. Typically when you see this in retail, the garment was either printed using a process called sublimation, or it was screen printed before the garment was cut and sewn.

  • Not really, however, any printed garment will last longer if turned inside out and washed on a cold cycle.

Embroidery FAQs

  • The largest images that we embroider fit within a 13x15” area.

  • There isn’t a thread color that matches every Pantone exactly. We have thread samples in shop if you want to stop by and choose colors, You can also follow the link below and convert your Pantone colors into the closest thread colors. Madeira also has affordable thread charts on their website.

    https://www.madeirausa.com/pantone-color-match/

  • Tons of it. We can embroider baseball caps, bucket hats, beanies, etc.

  • Yes. We don’t sell embroidered patches, however, we can customize any project with patches.

  • Unfortunately this isn’t something we are able to offer at this time. Our minimum quantity for embroidery is 24 pieces per design, per item.

  • This is stabilizer. We use many types of stabilizer for different projects. For many knit fabrics we use a cutaway stabilizer. This should remain on the garment to help give the embroidered surface some rigidity. Stabilizer helps keep the embroidery from bunching up on the garment after wash.